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Return and Refund Policy

We do what we can to ensure you are satisfied with our pet food.

Due to the perishable nature of the food, we do not accept returns of the product. If you are dissatisfied for any reason, please contact us at info@petcaterrawfood.com within 48 hours of receiving your delivery.

You may cancel your order until it has been fulfilled. Any orders identified as “fulfilled” or “shipped” cannot be canceled. We DO NOT refund/replace items if the customer has moved and has not provided us with a change of address.

Our New Pick-up Location!

Important Details Ahead

We would like to inform you that from 03/06/2022 our pick-up operations will be relocated at

1101 S. Winchester Blvd., Ste O-283, San Jose, 95128

The new location provides us bigger and more comfortable parking space. Our phone numbers remained unchanged. Our website has been updated with the new address, and from there you can access Google Maps to see exactly where we are and obtain traveling directions.