Return and Refund Policy

We do what we can to ensure you are satisfied with our pet food.

Due to the perishable nature of the food, we do not accept returns of the product. If you are dissatisfied for any reason, please contact us at info@petcaterrawfood.com within 48 hours of receiving your delivery.

You may cancel your order until it has been fulfilled. Any orders identified as “fulfilled” or “shipped” cannot be canceled. We DO NOT refund/replace items if the customer has moved and has not provided us with a change of address.